Refund policy

No Return or Exchange Policy

Thank you for choosing The Panjaab Customs for your custom-made products. We take pride in crafting unique items tailored specifically to your preferences. As all our products are made-to-order and customised to your specifications, we want to ensure clarity regarding our return and exchange policy:

1. All sales are final: Due to the personalised nature of our products, we do not accept returns or exchanges.

2. Quality Assurance: We take every measure to ensure that your custom-made product meets our high standards of quality.

3. Customisation Process: Before finalising your order, we encourage you to review all specifications and details carefully to avoid any discrepancies. Once an order is confirmed and production has begun, changes cannot be made, and refunds or exchanges will not be accepted based on changes in preferences.

4. Damage or Defects: In the rare event that your custom-made product arrives damaged or defective, please provide photographic evidence and contact us immediately. We will work swiftly to resolve the issue and provide a satisfactory solution.

5. Exceptions: Please note that certain items, such as personalised items with errors due to customer-provided information, cannot be returned or exchanged unless the mistake is on our end.

By placing an order with The Panjaab Customs, you acknowledge and agree to abide by the terms of this No Return or Exchange Policy.

If you have any questions or concerns regarding our policy, feel free to reach out to our customer service team for assistance. We appreciate your understanding and support of our commitment to delivering exceptional custom-made products.