Privacy policy

At The Panjaab Customs, we understand the importance of privacy and are committed to protecting the confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

1. Information We Collect:

• Personal Information: When you place an order or create an account with The Panjaab Customs, we may collect personal information such as your name, email address, shipping address, and contact number. This information is necessary for processing your orders and providing you with updates on your purchases.
• Order Details: We collect information related to your orders, including product specifications, customisation preferences, and payment details, to fulfil your requests and provide you with the best possible service.
• Communication: If you contact us via email, phone, or other communication channels, we may retain records of our correspondence to address your inquiries and provide support effectively.
• Optional Information: You may choose to provide additional information, such as sizing preferences, style preferences, or special requests, to enhance your shopping experience. This information is entirely voluntary and is used solely to customize your orders according to your preferences.

2. Use of Information:

• Order Processing: We use the information you provide to process your orders, customize products according to your specifications, and deliver them to you in a timely manner.
• Communication: We may use your contact information to communicate with you about your orders, provide updates on order status, respond to your inquiries, and notify you about promotions or special offers, if you opt-in to receive such communications.
• Improving Our Services: We may analyse customer data and feedback to improve our products, services, and overall shopping experience. However, we do so in an aggregated and anonymised manner to protect your privacy.

3. Protection of Customer Photos:

• Confidentiality: Any photos or images uploaded by customers for customization purposes are treated with the utmost confidentiality. We do not share, sell, or distribute customer-uploaded photos to any third parties.
• Internal Use Only: Customer photos are strictly used for the purpose of customizing products according to your specifications. Our design and production teams handle these images with care and discretion to ensure your privacy is maintained.
• Data Security: We implement industry-standard security measures to protect customer data, including encryption, firewalls, and secure server infrastructure, to prevent unauthorised access, disclosure, or alteration of your personal information.

By using the services of The Panjaab Customs, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.